With products as the core, customer-oriented, quality as the guarantee, and service as the link, Xingpu Intelligent provides customers with a complete and professional service system, including but not limited to pre-sales service, after-sales service, technical training, etc.

Pre-sale service

With experienced and professional technical service personnel, through remote consulting services,

On-site support services and other methods for product introduction, technical communication, demand analysis,

Program discussion, etc., to provide customers with efficient pre-sales communication and professional solutions.

After-sales service

Provide customers with timely, perfect and efficient after-sales service within the service period according to the relevant requirements of the contract and technical agreement.

Free repair or replacement of products with quality problems during the warranty period;

If there are installation and commissioning requirements in the contract, organize technical personnel to carry out on-site installation and commissioning and technical guidance;

For failures during the use of products and equipment, provide telephone support services or on-site support services in accordance with the relevant provisions of the contract;

In addition, set up a complaint and feedback hotline and regularly return visits to key customers to understand product usage and market feedback.

Technical Training

For customers who have training requirements, according to the relevant provisions of the contract or technical agreement, the company organizes professional and technical personnel to conduct technical training, including installation and commissioning, parameter adjustment, troubleshooting, etc.